Responsibilities and Duties
To ensure an efficient and friendly check-in process for all event attendees and be a welcoming first experience to our fans, skaters, volunteers, and broader community.
Objectives
- Provide exceptional customer service to everyone who comes in the door
- Print all lists and paperwork needed for the front entrance. Have info available for special ticketing for that event.
- Track supplies and manage their upkeep in volunteer box (i.e.. pens, stamps, ink pads, wristbands, photo passes, etc.) and communicate needs to the Event Manager
- Prepare and organize front table for check in, including cleaning, set-up, and supply management. Check in with Events Manager for cash bank, door numbers, and any last minute adjustments.
- Follow all check in and entrance processes for production, skaters, and fans
- Make change for cash sales, swipe credit cards using the Square
- Deposit cash from door sales properly in safe.
Requirements
- Good verbal communication skills
- Ability to problem solve
- Customer service experience would be helpful
- Good under pressure and handles high volume stress well
- Organizational skills
- Experience with cash handling
- Friendly, helpful, positive attitude
- Must be Comfortable checking CDC cards against IDs
